Refund policy
🔁 Returns and Refunds Policy
Last updated: 04 July 2026
This Policy governs returns, exchanges, cancellations and refunds at NationsKit. Our goal is to provide a clear, transparent and fair process while complying with applicable consumer protection laws.
1) Quick Summary
- Standard return period: 7 calendar days from delivery.
- Consumer cancellation right: 30 calendar days where required under applicable law.
- Product condition: Unused, with original tags and original packaging.
- Refund: Issued to the original payment method after inspection and approval.
- Personalised products: Returnable only in cases of manufacturing defects or personalisation errors.
- Bulk & Wholesale Orders: Orders of 20 or more items or exceeding USD $1,000 are subject to special cancellation conditions.
2) Contact
For any return, refund or cancellation request:
📩 Email: contact@nationskit.us
Response time: 24–48 business hours.
3) Return Period (7 Days)
You may request a return within 7 calendar days after delivery of your order.
To be eligible, the product must:
- Be unused and in resalable condition.
- Include the original tags.
- Include the original packaging and accessories.
- Be returned following our provided return instructions.
We reserve the right to refuse returns showing signs of use, damage not caused by a manufacturing defect, or incomplete packaging.
4) Consumer Cancellation Right
Where required by applicable consumer protection laws, customers may have the right to cancel their purchase within 30 calendar days after receiving the order.
To exercise this right, you must notify us by email within the applicable period.
The returned product must be in appropriate condition, and return shipping costs remain the customer's responsibility unless otherwise required by law.
5) Return Costs
- If the return is requested due to incorrect size selection, personal preference or customer error, return shipping costs are the customer's responsibility.
- If the item has a manufacturing defect or we shipped the incorrect product, NationsKit will cover the applicable return costs.
6) Exchanges
Exchanges are subject to stock availability. If the requested item is unavailable, customers may choose an alternative product or receive a refund where applicable.
7) Refunds
Once the returned product has been received and inspected:
- If approved, the refund will be issued to the original payment method.
- Processing times depend on your payment provider or financial institution.
Original shipping charges are non-refundable except when the return results from our shipping error or a manufacturing defect.
8) Faulty or Damaged Products
If your order arrives damaged or defective, please contact us as soon as possible and provide clear photographs of the issue.
After review, you may choose between:
- A replacement product; or
- A full refund.
9) Personalised Products
Personalised products (such as jerseys with custom names and numbers) may only be returned if:
- The product contains a manufacturing defect; or
- The personalisation differs from the confirmed order.
Returns or refunds will not be accepted for spelling mistakes, names, numbers or other personalisation details submitted incorrectly by the customer.
10) Bulk & Wholesale Orders
Orders containing 20 or more items or with a total order value exceeding USD $1,000 are considered Bulk or Wholesale Orders.
Due to the significant operational costs associated with inventory allocation, supplier commitments, order preparation, quality control and fulfillment, processing of these orders may begin immediately after payment has been successfully received.
Once processing has begun, Bulk or Wholesale Orders cannot be cancelled, modified or refunded, except where required by applicable law.
Cancellation requests submitted before processing begins may be considered solely at the discretion of NationsKit.
NationsKit also reserves the right to classify an order as a Bulk or Wholesale Order based on quantity, order value, repeated purchases or other commercial indicators, even if the order does not strictly meet the thresholds above.
By placing a Bulk or Wholesale Order, the customer acknowledges and agrees to these conditions.
11) Cancellations
Standard orders may only be cancelled before they have been shipped.
Bulk or Wholesale Orders are governed by the policy described above and become non-cancellable once processing has started.
Once any order has been dispatched, cancellation is no longer possible and the applicable return procedure described in this policy must be followed.
12) Consumer Rights
Nothing in this Policy limits or excludes any mandatory consumer rights granted under applicable law.